Negocio - credible
and innovative
business solutions
Steve Lancken - mediator


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Leading mediators and experts in the business of
conflict management and dispute resolution

Being able to manage conflict requires complete trust in the
people you ask to assist.

To see Steve Lancken’s qualifications see our people page.

Steve Lancken has been trusted by some of Australia’s Leading organisations in many difficult situations. Here is what people say about our ADR, training and consulting skills:

“I was a participant in one of Steve's Training courses on Mediation and Negotiation. With real-life examples*, he clearly was an expert practitioner in what he was teaching, which gave him credibility. And he delivered the day in a vibrant, interesting way that ensured the learnings stuck.”   *no names used
Andrea Staines - Non Executive Director

“I have always been able to rely on [Stephen’s] ability to produce work of a high calibre in a short period of time and within the framework asked of him. I have also experienced his ability as an excellent teacher of mediation skills, something which has been used by me professionally to bring about satisfactory outcomes in business negotiations. He is very focussed on the brief provided, organised and logical in approach and at the same time looks for the best outcome for the client which may lead to changes to the task and instructions at hand.”
Audrey Lee - Manager insurance industry

 “Stephen has done a great job on cases he has mediated for us - is very fair and commercial and doesn't waste time on side issues.”
Paul Reidy - Commercial Litigation Partner Johnston Winter and Slattery

“We engaged Stephen to mediate difficult and protracted disputes with business stakeholders, after all other non legal remedies had failed. He was able to manage the needs of both parties and the mediation process to achieve equitable and lasting outcomes for all parties. Stephen is a competent and experienced professional who I have no hesitation in recommending to other businesses.”
Kim Ellis - CEO

 “Stephen is a conscientious, expert mediator, who can facilitate parties to reach agreement, even where this seems highly unlikely.”
Tim Somerville - Lawyer and Principal Somerville and Co solicitors

“Stephen is a highly respected and skilled mediator. He works hard with the parties to assist them in finding innovative solutions to disputes. Stephen is extremely trustworthy, reliable and personable to deal with, and has great experience and expertise in all aspects of alternative dispute resolution.”
Tim Castle - Partner Gilbert + Tobin Lawyers

“Steve used his expertise both at a practical level with those involved through one to one discussions, coaching and team workshops, as well as providing strategic advice to the business for managing a challenging situation going forward. Both the business and the individuals involved benefitted greatly from his solutions focussed style, independent advice and expertise.”
Katy McGregor - Human Resources professional

“Great training for our team and a significant driver of professional and personal development
for negotiation and mediation skills.”
Peter Assel - Commercial Manager

“Stephen is extremely conscientious and hard working. He is also very respectful and attuned to others’ concerns which makes it much easier for him to work up solutions and suggestions which suit the problem.”
Alan Mcmurran - Partner Commercial Litigation

“His mediation skills are particularly sought after because of the efficient and competent way in which he conducts mediation and the compassionate way in which he deals with claimants.”
Steve Harris - Moray and Agnew

“Steve has a well-developed understanding of, and commitment to, effective and responsive dispute resolution. In this regard, I have known Steve for more than 10 years in a professional capacity and know of his work at Trillium as well as his presence on a range of committees and role as a mediator and arbitrator on a range of panels. Steve demonstrates fairness and impartiality to a high degree and can appropriately analyse and apply the relevant legal principles.”
Professor Tania Sourdin

“Steve has made an enormous contribution to the legal profession and to the administration of justice through his volunteer work, such as Law Society committees and the Costs Assessment Rule Committee, including lecturing and the preparation of papers and submissions to government.
“He is reliable and pragmatic, with a good sense of common sense and the capacity to make decisions that are both well-reasoned and technically sound.”
Peter Johnstone - District Court of NSW

“The Department is very pleased with how the round table progressed and believe that the participants worked together well to produce positive and valuable outcomes that can be used to shape the way forward.”
Ian Govey Deputy Secretary Attorney Australian Generals Department

Our clients include corporations including banks & insurers, government agencies and enterprises, HR managers, not for profits and charities, sporting organisations, professional firms and individuals, SMEs and their principals, partnerships, boards of directors, courts and tribunals, land councils, rural businesses, hospitals and schools.

Our Clients include:


LAW Firms

Administrative Appeals Tribunal (AAT)

Access Law

Administrative Decisions Tribunal  (ADT)

Ashurst (Blake Dawson)

Australian Graduate School of Management (AGSM)

Australian Government Solicitors

ANZ Banking Group

Baker and McKenzie

Australian Prudential Regulation Authority

Balmain Lawyers

Australian Securities and Investments Commission

Bartier Perry

Attorney Generals Department of Australia

Clayton Utz

Australia Post

Colin Biggers and Paisely

Australia Post

Corrs Chambers Westgarth

Catholic Church Insurance

Curwoods Lawyers

Department of Defence

Dib Lawyers

District Court of NSW

DLA Piper

EPA Victoria


Ewamian People

Gilbert and Tobin

Ergon Energy


Federal Court Judiciary

Hancock Alldis

Fire Brigades NSW and Victoria

Heidtman and Co


Holding Redlich

GIO Insurance

Holman Webb

GPT Limited

Howard Robilliard

Health Care Complaints

HWL Ebsworth

Law Society of NSW

Johnston Winter Slattery

Local Court of NSW

Kreisson Legal

Marcus Evans (Malaysia)


Mission Australia

Michael O’Neil

NSW Health Department

Minter Ellison

NSW Treasury

Moray and Agnew


NSW Government Solicitors

Pacific Brands

Owen Hodge Lawyers


Parish Patience

Queensland Native Title Service

PK Simpson

Rabo Bank

Riley Gray Spencer

Relationships Australia

Salvos Legal

Rural Assistance Authority

Slater and Gordon

St. George Bank

Somerville and Co Solicitors

Sydney University

Sparke Helmore


State Crown Solicitors

Workers Compensation Commission

Swaab & Associates

Xchanging Intergrated Services

Taylor and Scott


The Argyle Parnership


Turks Legal


Yeldham Price O’Brien Lusk


Wotton and Kearney



Negocio Resolutions

Steve Lancken  0418 272 449 | |
Canberra/Sydney – all correspondence to: Suite 6.14 / 55 Miller St, Pyrmont NSW  2009 (02) 9036 0333

© 2012 Steve Lancken Conflict Management Pty Limited trading as Negocio Resolutions ABN 21 158 098 554 | Graphic Design by Simon Creedy


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