Services

Negocio offers a comprehensive range of services tailored to the needs of those we serve.

It's how well you prepare for, mediate and negotiate conflict that determines how much you can learn,
what outcomes you achieve and how quickly you can move on.

The starting point is choosing the best process to address conflict.

Negocio are experts at the triage of conflicts to achieve the most effective use of resources.
Our experts will speak to those involved and advise you of the best way of dealing with your problems.

Mediation and Conciliation Steve Lancken has over 25 years’ experience in mediation and a lifetime involvement in disputes as a lawyer, arbitrator, tribunal member, and negotiator.  Between Steve and Lynette, Negocio has been asked to mediate and conciliate disputes in almost every setting.
In 2018 Steve Lancken was named Mediator of the Year.

Negotiation The Negocio team are experts at interest-based, or “principled” negotiation.  Using collaborative methods, we can help you negotiate great outcomes while enhancing relationships.  Our negotiation practice involves finding ways to create value, rather than destroy it.  Steve Lancken is a world recognised expert in principled negotiation and has taught at some of Australia’s most respected educational institutions.

Conflict Mapping Conflict is sometimes like a maze.  You can be lost.   Negocio will help you understand where you are and where you want to be.

Consulting Negocio support organisations better manage conflict and dispute. Ineffective communication is often responsible for discomfort and conflict.  We can advise about systems, personnel, processes, and strategy to create a workplace that is collaborative and productive.

Facilitation Whether you want to create a strategy, consult stakeholders, or are struggling with decision making Negocio will bring value to your team's decision making.  Negocio facilitates groups from small partnerships and executive teams, to public meetings.  Negocio will advise about the process so that you achieve the best results from any facilitated meeting.

Workplace Conferencing Workplace conferencing is like mediation, for large workgroups, and is useful when relationships are damaged such that productivity is impaired.  Steve and Lynette work as a team to facilitate the best conversations and to restore order.

Coaching, mentoring, and training Individually and in teams, Negocio has helped many to behave more effectively when faced with conflict. Having conflict management capacity in staff minimises the risk of destructive conflict.

Restorative Engagement Sadly, sometimes institutions are burdened with a history of bad behaviour, even abuse.  Survivors and victims seek to be heard and understood by the institutions within which the behaviour was perpetrated.  Negocio has worked with religious, educational, and military institutions and their former personnel to seek out healing and closure of the results of past wrongs. Lynette is a trained counsellor.

Investigation If you need to know what happened before making decisions Negocio can provide investigative services and reports.  When Negocio undertakes investigations, we will always pay attention to what can be learned.  We have investigated in private and public sector organisations. 

Communication consulting and advice Ineffective communication is responsible for discomfort and conflict.  Negocio will support your organisation to embrace effective communication methods.