Mediation, Conflict Resolution, and Negotiation Services
Comprehensive Conflict Management Services
At Negocio, led by Stephen Lancken, we offer a comprehensive range of conflict management services tailored to meet the needs of our clients. It’s how well you prepare for, mediate, and negotiate conflict that determines what outcomes you achieve and how quickly you can move forward. The starting point is choosing the best conflict resolution process.
At Negocio, our experts specialise in the triage of conflicts, ensuring the most effective use of resources in conflict management. Our experts will speak to those involved and advise on the best way to resolve your disputes.
Mediation and Conciliation
Steve Lancken has over 25 years’ experience in mediation and a lifetime involvement in disputes as a lawyer, arbitrator, tribunal member, and negotiator. Between Steve Lancken and Lynette Edwards, Negocio has been asked to mediate and conciliate disputes in almost every setting.
In 2018, Steve Lancken was named Mediator of the Year.
Negotiation
The team at Negocio are experts at interest-based, or “principled” negotiation. Using collaborative methods, we can help you negotiate great outcomes while enhancing relationships. Our negotiation practice involves finding ways to create value, rather than destroy it. Steve Lancken is a world recognised expert in principled negotiation and has taught at some of Australia’s most respected educational institutions.
Conflict Mapping
Conflict resolution can sometimes feel like a maze. You can be lost. At Negocio, we offer conflict mapping services to help you understand where you are and guide you towards where you want to be.
Consulting
At Negocio, we support organisations to better manage conflict and dispute. Ineffective communication is often the root cause of discomfort and workplace conflict. We provide consulting services to advise on systems, personnel, processes, and strategies to create a collaborative and productive workplace.
Facilitation
Whether you are developing a strategy, consulting stakeholders, or struggling with decision-making, Negocio will add value to your team’s decisions. We provide facilitation services for small partnerships, executive teams, and large public meetings, ensuring the best outcomes through a structured process.
Workplace Conferencing
Workplace conferencing is a form of mediation for large workgroups and is useful when damaged relationships are affecting productivity. Steve Lancken and Lynette Edwards work together to facilitate effective conversations and restore order in the workplace.
Coaching, mentoring, and training
Individually and in teams, Negocio has provided coaching, mentoring, and training to help clients respond effectively when faced with conflict. Building conflict management capacity within staff reduces the risk of destructive disputes.
Restorative Engagement
At Negocio, we provide restorative engagement services for institutions burdened by a history of misconduct or abuse. We work with survivors and victims seeking to be heard and understood by the institutions responsible. Negocio has worked with religious, educational, and military institutions and their former personnel to seek out healing and closure of the results of past wrongs. Lynette Edwards is a trained counsellor.
Investigation
Before making key decisions, let Negocio provide comprehensive investigative services and reports. Our investigations are designed to uncover facts and lessons that can be applied in future conflicts. We have experience in both the private and public sectors.
Communication consulting and advice
Ineffective communication often leads to discomfort and conflict. At Negocio, we offer communication consulting services to help your organisation embrace more effective communication methods and reduce conflict.